Warranty Policy
NewAge fire fighting co Ltd warrants the original purchaser of fire protection products manufactured by NewAge® and to anyone to whom it is sold or transferred to, that the equipment shall be free from defects in material and workmanship under normal use and care, for one year from the date of invoice.
NewAge® obligation under this warranty is specifically limited to replacing or repairing the equipment, which are shown, through examination carried out by NewAge® Personnel or NewAge® Authorised Dealers, to be in a defective condition attributable to NewAge®. To qualify for this limited warranty, the claimant, within a reasonable amount of time after discovery of the defect or issue, must contact NewAge® or their NewAge® Authorised Dealer in writing describing said condition. If required, the claimant will return the equipment to NewAge®, or to the original Authorised Dealer who will return to NewAge®. NewAge® will inspect the equipment and if NewAge® determines that there is a defect attributable to material and workmanship, NewAge® will replace or repair the equipment under warranty.
NewAge® shall have no obligation under this limited warranty if the equipment is, or has been misused or neglected (including failure to provide reasonable maintenance) or if there have been accidents to the equipment or it has been repaired or altered by other parties. In such case it will be the responsibility of the customer to prepay the freight for the return of the product if desired. In no event shall NewAge®’s product liability exceed an amount equal to the sale price.
Please contact our customer service at care@newage-india.in if you have any questions related to warranty policy.
Warranty Policy
NewAge fire fighting co Ltd warrants the original purchaser of fire protection products manufactured by NewAge® and to anyone to whom it is sold or transferred to, that the equipment shall be free from defects in material and workmanship under normal use and care, for one year from the date of invoice.
NewAge® obligation under this warranty is specifically limited to replacing or repairing the equipment, which are shown, through examination carried out by NewAge® Personnel or NewAge® Authorised Dealers, to be in a defective condition attributable to NewAge®. To qualify for this limited warranty, the claimant, within a reasonable amount of time after discovery of the defect or issue, must contact NewAge® or their NewAge® Authorised Dealer in writing describing said condition. If required, the claimant will return the equipment to NewAge®, or to the original Authorised Dealer who will return to NewAge®. NewAge® will inspect the equipment and if NewAge® determines that there is a defect attributable to material and workmanship, NewAge® will replace or repair the equipment under warranty.
NewAge® shall have no obligation under this limited warranty if the equipment is, or has been misused or neglected (including failure to provide reasonable maintenance) or if there have been accidents to the equipment or it has been repaired or altered by other parties. In such case it will be the responsibility of the customer to prepay the freight for the return of the product if desired. In no event shall NewAge®’s product liability exceed an amount equal to the sale price.
Please contact our customer service at care@newage-india.in if you have any questions related to warranty policy.
